Class Hierarchy
Class Attributes
Class Qualifiers
Properties
Methods
Associations in which the class can participate
Sub Profiling Summary
PRS_ServiceIncident --> PRS_ExchangeElement --> CIM_ManagedElement --> [top]
Class Declaration Attributes Name Value SUPERCLASS PRS_ExchangeElement NAME PRS_ServiceIncident
Class PRS_ServiceIncident Qualifiers Name Type Value From Class Version string 2.6.0 PRS_ServiceIncident Description string PRS_ServiceIncident contains the fundamental information related to a specific incident: its identity, status, priority, etc. The actual incident data, including specific transactions and resolution information, is contained in the objects associated with PRS_ServiceIncident. These include specific Problem, Resolution and Activity related objects accrued through the Transaction workflow. PRS_ServiceIncident Description string PRS_ExchangeElement is an abstract base class for all classes in the Solution and Service Incident object model. As an abstract class it is never instantiated. PRS_ExchangeElement exists to provide a single anchor point for associations that may be made to any Solution or Service Incident object. For example, Administrative or Attachment instances may be associated with any object derived from PRS_ExchangeElement. To support this generic association capability, the PRS_AdminAssociation and PRS_Attached associations both derive from the CIM_Dependency association and override the Antecedent property of that class to be a PRS_ExchangeElement REF. PRS_ExchangeElement Description string ManagedElement is an abstract class that provides a common superclass (or top of the inheritance tree) for the non-association classes in the CIM Schema. CIM_ManagedElement
Properties Name Type Value Qualifiers ClassOrigin RequesterID string Description PRS_ServiceIncident ProviderID string Description PRS_ServiceIncident CurrentState uint8 Description
ValueMap
ValuesPRS_ServiceIncident RequesterSeverity uint8 Description
ValueMapPRS_ServiceIncident ProviderPriority uint8 Description
ValueMapPRS_ServiceIncident ResponseTime datetime Description PRS_ServiceIncident WorkflowStatus string Description PRS_ServiceIncident Comment string Description PRS_ServiceIncident Entitled uint8 Description
ValueMap
ValuesPRS_ServiceIncident Acknowledge uint8 Description
ValueMap
ValuesPRS_ServiceIncident TransactionName string Deprecated
DescriptionPRS_ServiceIncident LastTransaction uint8 Description
ValueMap
ValuesPRS_ServiceIncident PRSUniqueName string Key
DescriptionPRS_ExchangeElement DirtyFlag uint8 Description
ValueMap
ValuesPRS_ExchangeElement Caption string Description
MaxLenCIM_ManagedElement Description string Description CIM_ManagedElement ElementName string Description CIM_ManagedElement Property Qualifiers
Property RequesterID Qualifiers Name Type Value From Class Description string The unique identifier for this incident assigned by the Requester. PRS_ServiceIncident
Property ProviderID Qualifiers Name Type Value From Class Description string The unique identifier for this incident assigned by the Provider. PRS_ServiceIncident
Property CurrentState Qualifiers Name Type Value From Class Description string The state of the incident within the Service Incident Exchange Standard transaction model. PRS_ServiceIncident ValueMap string [See below.] PRS_ServiceIncident Values string Beginning_State
Not_Entitled
Entitled
Problem_Submitted
Open_Requester
Open_Provider
Closed_Pending_Confirmation
Closed
Other
UnknownPRS_ServiceIncident
Name Value 0 Beginning_State 1 Not_Entitled 2 Entitled 3 Problem_Submitted 4 Open_Requester 5 Open_Provider 6 Closed_Pending_Confirmation 7 Closed 254 Other 255 Unknown
Property RequesterSeverity Qualifiers Name Type Value From Class Description string The severity of the incident as defined by the Requester. One is the most severe and five is the least severe. PRS_ServiceIncident ValueMap string [See below.] PRS_ServiceIncident
Name Value 1 [none] 2 [none] 3 [none] 4 [none] 5 [none]
Property ProviderPriority Qualifiers Name Type Value From Class Description string The priority of the incident as defined by the Requester. One is the highest priority and five is the lowest priority. PRS_ServiceIncident ValueMap string [See below.] PRS_ServiceIncident
Name Value 1 [none] 2 [none] 3 [none] 4 [none] 5 [none]
Property ResponseTime Qualifiers Name Type Value From Class Description string The explicit time the Requester expects a response. PRS_ServiceIncident
Property WorkflowStatus Qualifiers Name Type Value From Class Description string Status of the incident according to the workflow. PRS_ServiceIncident
Property Comment Qualifiers Name Type Value From Class Description string Additional general information about the incident. PRS_ServiceIncident
Property Entitled Qualifiers Name Type Value From Class Description string Is the Requester entitled to service or not? PRS_ServiceIncident ValueMap string [See below.] PRS_ServiceIncident Values string Yes
No
Other
UnknownPRS_ServiceIncident
Name Value 0 Yes 1 No 254 Other 255 Unknown
Property Acknowledge Qualifiers Name Type Value From Class Description string Was the last transaction was accepted or rejected? PRS_ServiceIncident ValueMap string [See below.] PRS_ServiceIncident Values string Yes
No
Other
UnknownPRS_ServiceIncident
Name Value 0 Yes 1 No 254 Other 255 Unknown
Property TransactionName Qualifiers Name Type Value From Class Description string The use of the TransactionName property is deprecated. New Service Incidents should use the LastTransaction property and set this property to NULL. PRS_ServiceIncident
Property LastTransaction Qualifiers Name Type Value From Class Description string The name of the last transaction which was acknowledged. PRS_ServiceIncident ValueMap string [See below.] PRS_ServiceIncident Values string Service_Request
Entitlement
Problem_Submittal
Accept_Problem
Problem_Resolution
Request_Problem_Information
Provide_Problem_Information
Provide_Admin_Information
Query_Incident
Confirm_Close
Reject_Resolution
Request_Closure
Other
UnknownPRS_ServiceIncident
Name Value 0 Service_Request 1 Entitlement 2 Problem_Submittal 3 Accept_Problem 4 Problem_Resolution 5 Request_Problem_Information 6 Provide_Problem_Information 7 Provide_Admin_Information 8 Query_Incident 9 Confirm_Close 10 Reject_Resolution 11 Request_Closure 254 Other 255 Unknown
Property PRSUniqueName Qualifiers Name Type Value From Class Key boolean true PRS_ExchangeElement Description string The PRSUniqueName property is a Globally Unique IDentifier (GUID) also known as a Universally Unique IDentifier (UUID). This property allows Solution and Service Incident objects to be used by multiple Solutions or Service Incidents without duplication. In addition, all Solution or Service Incidents containing a unique object are updated when the object is updated. PRS_ExchangeElement
Property DirtyFlag Qualifiers Name Type Value From Class Description string The DirtyFlag is used by the SISService Start Transaction method to determine whether an ExchangeElement has been created, modified or deleted since the last Transaction. Any object not marked ’ Clean ’ is included in the next Transaction. It is the responsibility of the entity creating, modifying or deleting the object derived from ExchangeElement to set this property appropriately. This property value is set to ’ Clean ’ by an invocation of the Transaction Complete method with a Status parameter of zero (0). PRS_ExchangeElement ValueMap string [See below.] PRS_ExchangeElement Values string Clean
New
Modified
DeletedPRS_ExchangeElement
Name Value 0 Clean 1 New 2 Modified 3 Deleted
Property Caption Qualifiers Name Type Value From Class Description string The Caption property is a short textual description (one- line string) of the object. CIM_ManagedElement MaxLen uint32 64 CIM_ManagedElement
Property Description Qualifiers Name Type Value From Class Description string The Description property provides a textual description of the object. CIM_ManagedElement
Property ElementName Qualifiers Name Type Value From Class Description string A user-friendly name for the object. This property allows each instance to define a user-friendly name in addition to its key properties, identity data, and description information. Note that the Name property of ManagedSystemElement is also defined as a user-friendly name. But, it is often subclassed to be a Key. It is not reasonable that the same property can convey both identity and a user-friendly name, without inconsistencies. Where Name exists and is not a Key (such as for instances of LogicalDevice), the same information can be present in both the Name and ElementName properties. CIM_ManagedElement
Method Qualifiers
Parameters
Parameter Qualifiers